After a car accident, many insurance companies provide their customers with a “preferred list” of auto body shops to have their vehicle repaired at. As a non-DRP (Direct Repair Program) body shop, we have seen firsthand the importance of choosing the right shop for your vehicle’s repairs. This article will shed light on the potential issues with insurance preferred shops and why it is crucial for you, the vehicle owner, to conduct thorough research before making a decision. Remember, the choice is always yours.

The Concept of Insurance Preferred Shops

Insurance-preferred shops, also known as DRP (Direct Repair Program) shops, are auto body repair shops that have entered into agreements with insurance companies. These agreements often involve specific pricing, repair procedures, and other stipulations. While this may seem like a streamlined process, there are potential drawbacks that vehicle owners need to be aware of.

Quality Compromises at DRP Shops

One of the primary concerns with insurance preferred shops is that they may prioritize cost-cutting measures over quality. These shops have agreed to meet certain pricing requirements for the insurance companies, which may result in cutting corners to stay within budget. This can lead to the use of aftermarket or salvaged parts instead of Original Equipment Manufacturer (OEM) parts, which can compromise the safety and functionality of your vehicle.

The Importance of OEM Parts

OEM parts are designed specifically for your vehicle by the original manufacturer. They are built to the exact specifications and quality standards set by the automaker. Aftermarket parts, on the other hand, may not meet the same standards, which could affect your vehicle’s performance and safety. For example, a non-OEM bumper might not have the proper crumple zones to absorb impact in the event of a collision. It is essential to choose a body shop that is committed to using OEM parts to ensure your vehicle’s repairs meet the highest safety standards.

Consumer Rights and the Choice of Repair Shops

As a vehicle owner, it is crucial to remember that you have the right to choose which shop repairs your car after an accident. Insurance companies may provide you with a list of preferred shops, but you are not obligated to use one of them. You have the freedom to research and select a shop that meets your needs and standards. Be sure to ask about the use of OEM parts, warranty on repairs, and if the shop will advocate for your safety.

Tips for Choosing the Right Auto Body Shop

To help you make an informed decision, here are some tips for selecting the right auto body shop for your vehicle’s repairs:

  1. Research online reviews and testimonials: Check Google and other platforms for customer reviews. This will give you an idea of the shop’s reputation and quality of work.
  2. Ask for recommendations: Friends, family, and coworkers can provide valuable insight into their experiences with local auto body shops.
  3. Verify certifications: Make sure the shop has certifications from industry organizations such as I-CAR, ASE, or the manufacturer of your vehicle.
  4. Inquire about warranties: A reputable shop should offer a warranty on their repairs.
  5. Ask about OEM parts: Ensure the shop uses OEM parts and is willing to advocate for your safety.

Don’t just take our word for it. The law firm of Kisling, Nestico & Redick, LLC – injury attorneys in Ohio – wrote an article that also details some of the potential dangers of choosing insurance preferred shops.

It is essential to understand the potential issues with insurance preferred shops and the importance of doing your research when selecting an auto body repair shop. Remember, you have the right to choose where your vehicle is repaired, so make sure you select a shop that is committed to using OEM parts, prioritizing safety, and providing quality repairs. Please contact us if you have any questions.